Did not have a good experience. Took my car in for repairs that ended up not being covered by my warranty. So I came back to get my car and paid $150 for the diagnostic test. However, the car was not returned to me in the same condition. Very disappointed that they didn't take responsibility. I have a video of the issue before I dropped it off, but somehow it wasn't their fault. I chose this shop because of the reviews, unfortunately, I didn't have the same good experience as others. Updated to add- Burdick quoted me almost $500 for this repair, took it to another shop and got it repaired for $125 out the door. Will never, ever recommend or return to this establishment.
Hi Jen, Thank you for the feedback and I'm truly sorry you did not have a good experience at our shop. Our goal every time is to exceed expectations and your feedback will help us get better. It sounds like we failed you this time and didn't communicate as well as we could have. We would love to make it right and left you a voicemail this morning. Please call us at 972-548-8708 at your convenience. Sincerely, Earl Burdick
- Burdick Auto Solutions