made appointment on line --upon recommendation from a friend. received a reply within hours that my time was secured. went in expecting to wait--but my car was put in a bay as scheduled--and I was given a report within 30 min. that the problem had two solutions--order a part and come back - or allow a repair (knowing that if it didn't fix the problem-I could call to order the part and come in to have it installed quickly). I'm still up and running! Appreciate the personal courtesy as well as professional attention paid to my vehicle. Thank you, Burdicks.